If Customer On-boarding is as important as everyone claims it to be, how come it is usually such a mess? PegaWORLD 2013 Customer Stories Sell. I was at PegaWorld 2013 at Orlando, Florida - it turned out to be a great event showcasing the kind of success BPM initiatives should really be chasing. What is the Future of BPM? What is the future of BPM? That type.

Teetering on a precarious balance between personal creativity and corporate compliance. Thursday, December 9, 2010. Chinese Delivery as the Canary in the Coal Mine. Working from a home office today, heard those footsteps up the walk and the inevitable clank of the mailbox mid-afternoon. The mail delivery had already happened, so resigned myself to another armload of crap junk mail flyers. And then my street number. That one worked the first time. But the deal fell ap.

The place where the Customer counts. Free thoughts on CRM, Business and the next big thing. A new paradigm for Customer Service is increasingly leading the way during the last weeks. A paradigm which is based on the new Internet of Things. Revolution and that has begun to stimulate the curiosity of different people working on this topic. A Gartner Research VP, has published an interesting post.

Thursday, March 31, 2011. New brand engagement platform BrandandMe to launch soon. asp? To avoid the pain of visiting exchange4media site I am copying the interview here. A type of engagement with which, neither the traditional med.

Mental Meanderings from an IT Ancient. AR I Knew Ye Somewhat. The More Things Change, the More Things Change, 5 Things Specifically. It is still there! Back then if you wanted to find tech influencers, there you went. This has led to the near death of analyst firm physical libraries.

Discovering awesome new things on the Internet since 2005. My work history on LinkedIn. When it comes to cultivating long-term relevance and quality relationships with industry thought leaders, showing up is key.

Consolidating This and My Previous Blog. Ever notice how many assholes there are in this world? I mean besides you? Originally Posted 23 February 2006.

Rogers Wireless reported Operating Profit Margin grew to 49. The company announced a loyalty program in early July in a bid to improve customer retention, noting at the time that it hoped to change the perception of how it treats existing c.

A Leading CRM, Cloud Technology, and Social Business Consulting Company. 5 Easy Ways to Get Started with the Social Enterprise. Analysts and research companies are releasing reports. Of tangible business benefits with social, and recently, SAP hired.